Terms and Conditions

These Terms and Conditions govern, in accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., The Civil Code ("the Civil Code"), the mutual rights and obligations of the parties arising out of or in connection with the Purchase Contract (hereinafter referred to as "purchase contract") concluded between the seller and another physical person (the "buyer") via the seller's internet shop.

General conditions

The seller is a physical person Karel Švancara, Hornoměcholupská 693/144, Prague 15, 109 00, Company ID: 70589674, (the "Seller").

The e-shop is operated by the seller on a web site located at pratelskedary.cz  (hereinafter referred to as the "website") through the web interface (hereinafter referred to as the "web interface of the store"). Business terms and conditions are an integral part of the sales contract. The Purchase Agreement and the Business Terms and Conditions are prepared in the Czech language. The purchase contract can be concluded in the Czech language

By accepting the goods from the seller or accepting it from the carrier, the buyer agrees to the following terms and conditions of claim.

Terms and Conditions

Methods of delivery of goods

We will send the ordered goods by mail or other means of transport of your choice from the options offered by us. The postage / shipping cost may vary in specific cases depending on the weight of the ordered goods or the dimensions of the consignment. 

• Overview of transport prices

If the buyer does not pick up the shipment, the seller reserves the right to increase the final price of the order for the additional postage when resending the order.

Payment methods

• By bank transfer : When making a bank transfer, wait for the confirmation email to find payment information. The physical delivery of the order can only be made after the funds have been credited to the account. When making a bank transfer, enter the order number as the variable symbol. We do not accept payments by post. Due to EET, you must pay by bank transfer before your personal takeover.
• Cash on delivery  (cash on delivery): You pay the goods only when delivered (Czech Post or other carrier).

Shipping times

The delivery time is usually within 7 days, unless stated otherwise. In the case that the goods from our offer are not in stock, it will be clearly marked with the term "not stock", respectively. "Sold out", "unavailable" - can not be placed in the basket and ordered. For each item, we specify a specific delivery time, including stock availability.

Another arrangement

Protection of personal data

Buyer gives the seller his / her consent to the collection and processing of personal data for the purposes of fulfilling the subject of the Purchase Agreement and for the marketing purposes of the Seller (especially for sending commercial communications). This consent can be withdrawn by sending a written disagreement with the processing of the axis. data to the reseller address. Personal data are processed in accordance with applicable laws of the Czech Republic, especially with Act No. 101/200 Coll. on the protection of personal data.

Internet order

After the order is created, the customer receives an automatic e-mail response, which contains information about successful admission, the way we communicate and the exact specification of ordered goods including prices. The confirmation of the order is made only after a telephone or e-mail confirmation of the order by an employee of the seller's company.

The buyer agrees to use remote means of communication when concluding the purchase contract. Costs incurred by the buyer when using distance means of communication in connection with the conclusion of the purchase contract (costs of internet connection, telephone call costs) are payed by the buyer himself.

All presentations of the goods placed in the web interface of the store are informative and the seller is not obliged to conclude a purchase contract for these goods. Section 1732 (2) of the Civil Code does not apply.

Before sending the order to the seller, the buyer is allowed to check and modify the data that the buyer has placed in the order, also with regard to the buyer's ability to identify and correct the errors that occurred when entering the data into the order.

Buyer's wishes

If the buyer adds a special wish or other requirement to the note in the order, the seller reserves the right to withdraw from the contract at any time until the order is delivered.

Validity of prices

Product prices are updated daily, they can be checked for each item and are valid at the time of ordering.

Special Offers

The Action & Discount  Sections section sells a list of goods in price action across all categories. These are the biggest discounts and the most interesting events! These prices are valid until the appeal.

Tax document and warranty card

A tax document is always part of a shipment or a personal sale. The warranty card is subject to the manufacturer's specifications. If the consignment contains only the tax document, this document is also used as a warranty card.

Warranty and Complaint Terms

All undisclosed facts are governed by the Civil Code and the Consumer Protection Act, as amended. In the case of purchase of goods in the course of business activities, a complaint shall be made in accordance with the relevant provisions of the Commercial Code, as amended.

Accepting the shipment

The buyer is advised not to take the damaged shipment from the carrier and contact our complaint department. In case of receipt of a damaged shipment, the complaint will be processed in cooperation with the shipping service. After receipt of the goods, it is recommended to check the goods without undue delay and to notify them of any defects as soon as possible in writing by e-mail: info@pratelskedary.cz (the fastest solution) or by postal mail to the address of the establishment

Rights of Liability for Defects, Terms of Use of these Rights

Rights for defective performance are stated in the Civil Code in §2161 et al. The buyer has, among other things, the following rights:

The seller is responsible to the buyer for the fact that the item does not have defects upon receipt if the defect shows within six months of the takeover, it is assumed that the thing was defective at the time of the takeover. The buyer is entitled to claim the right to a defect that occurs on consumer goods within twenty-four months of the takeover. The sale date is indicated on the sales document, or on the warranty card.

The occurrence of a defect within 6 months of sale

In the event of a defect occurring within 6 months from the date of delivery / sale, the buyer has the right to demand the delivery of a new item without defects if this is unreasonable due to the nature of the defect. If the defect only affects a part of the matter, the buyer may request the replacement of only that part. If this is not possible, the buyer may withdraw from the sales contract.

The occurrence of a defect after the sixth month of sale

1. Defective performance is a substantial violation of the Purchase Agreement

In the event that a defect is a material violation of the purchase contract, the customer has the choice of the following:

• Removing a defect by delivering a new thing or missing items
• Removal of a defect by repairing a thing
• Providing a reasonable discount
• Withdrawal from the sales contract

The selected option will be announced by the customer when claiming, and this information will be entered into the complaint log.

2. Defective performance is a minor violation of the purchase contract

In the event that a defect in the goods is an irreparable violation of the purchase contract, the customer has the choice of the following:

• Removal of defect
• Providing a reasonable discount

The right to defective performance does not apply:

• defects caused by normal use
• incorrect use of the product
• improper storage
• defects caused by mechanical damage and wear or physical disaster (water, sand, fire, etc.)

For goods sold at a lower price, the warranty does not apply to defects for which the lower price has been agreed. This defect is indicated on the sales note or warranty card.

In the case of an eligible claim, the purchaser will be entitled to a refund of the expense actually incurred. Seller is not liable for damage caused by functionality or product failure. Seller is also not liable for any defects in the goods to which the Buyer was notified at the time of the conclusion of the Contract and at the same time he did not refuse or cause the goods to be taken over. If the item is used, the seller is not responsible for defects corresponding to the degree of use or wear and tear that the item had when picking up the buyer.

Claims handling

Buyers are advised to proceed as follows in the event of a claim for a product sold by Karel Švancara::

1. inform us about the complaint by phone, e-mail, in writing or in person
• by phone agreement at the office of Hornoměcholupská 693/144, Prague 15, 109 00, +420 604 673 347..
2. send the goods as a recommended package (not cash on delivery) to our address and state the reason for the claim in your shipment, your address

Provide with the goods complained of any components that may be related to the defect, an accurate description of the defect, or proof of a defect that occurs only occasionally, contact information (telephone, e-mail), specifying the rights you wish to claim in relation to the claim, document (copy) and warranty card (if attached).

A shipment of the claimed goods should be delivered in a proper safe package as a valuable package (not a cash on delivery)

These recommendations do not affect the consumer's rights and rights under the Citizen's Code and the Consumer Protection Act, as amended, and are intended to serve only as quickly as possible to deal with the claim of the product.

Seller, after examining the submitted documents and the prompt inspection of the goods claimed,

• Recognizes a claim as legitimate and on the spot accepts the goods claimed in the complaint proceedings and makes a written record
• He accepts the complaint and rejects the goods as unauthorized on the spot and returns the goods to the buyer
• The reclaimed goods will accept a professional judgment based on the results of which the claim will either be acknowledged as legitimate and duly settled or will be rejected and the goods will be returned to the buyer.

When the right to liability for defects has been applied, as well as the repair and the duration of the repair, or the way the complaint is settled, the seller shall issue to the buyer a written confirmation - a complaint protocol.

Claims, including removal of a defect, must be settled without undue delay, no later than 30 days from the date of claim submission unless the seller and the buyer agree for a longer period. Upon expiry of this period, the buyer may require a reasonable discount on the purchase price or withdraw from the purchase contract.

Order Cancellation

Cancellation of the order by the buyer

The order can be canceled by the buyer by telephone on the customer line or by e-mail info@pratelskedary.cz until the moment when our operators plan to transport the goods to you. In written form, the cancellation must include the order number. This number is stated in the autoresponder that you receive on your contact email after you successfully create the order.

Cancellation of the order by the seller

The seller has the right not to confirm the order or withdraw from the order, see "Withdrawal from the contract of sale concluded by means of distance communication". The seller reserves the right to withdraw from the purchase agreement upon repeated failure of the buyer to accept the shipment. Before resigning, the seller is always required to inform the customer of this fact.

Withdrawal from a sales contract concluded by distance communication

The Buyer has the right to withdraw from the Purchase Agreement without giving any reason within 14 days of the date of receipt, in accordance with applicable laws. Within this time, the buyer must send a withdrawal from the contract to the seller. The buyer subsequently returns the goods to the seller without undue delay, but at the latest must send it to his / her own expense within 14 days of withdrawal from the purchase contract. The seller shall refund the buyer money within 14 days of the buyer's withdrawal from the contract, but at the earliest upon receipt of the returned goods by the seller or if the buyer proves that the returned goods were sent to the seller. In addition to the purchase price, the buyer has the right to reimburse the costs associated with the carriage of the goods he has paid to the seller, but not more than the price of the cheapest offered carriage of the seller.

Withdrawal from the sales contract can be sent by post to the address Hornoměcholupská 693/144, Prague 15, 109 00, +420 604 673 347 (which is also the address for sending returned goods) or by email to info@pratelskedary.cz.

Withdrawal from the sales contract may be refused if:

• if the buyer does not send the goods back before the expiration of 14 days from the date when he notified us that he was withdrawing from this contract
• the goods were bought by the entrepreneur or by a legal person (procedure according to the Commercial Code)

The Seller is entitled to indemnify unilaterally the Buyer's claim for a refund of the purchase price.

Other Provisions

Electronic sales records

Under the Sales Records Act, the seller is required to issue a receipt to the buyer. At the same time, he is required to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest. A receipt to receive a payment received through a payment gateway will be sent to the email specified in the order.

Out-of-court dispute resolution

Based on the amendment to the Consumer Protection Act, registered under number 378/2015 Coll. We inform you that consumer disputes that can not be resolved between the buyer and the seller to the buyer's satisfaction can be judged out of court by the Czech Trade Inspection ( www.coi.cz ) as a law designated by the buyer's request. The incentive to the Czech Trade Inspection is provided by the buyer. The Czech Trade Inspection on the basis of the supplied documents will submit an independent and non-binding expert opinion.

Final Provisions

Rights to defective performance cease to exist if it has not been exercised in the warranty period.

These Complaints Rules become effective on January 23, 2014. Changes to the Complaint and Business Rules are reserved.

We find your satisfaction with your purchase through our e-mail questionnaires within our Customer Authentication program where our e-shop is involved. We send you every time you buy us if within the meaning of Section 7 (3) of Act No. 480/2004 Coll. about certain information society services, you will not decline to send our business communications or withdraw your previously granted consent. For sending questionnaires, evaluating your feedback, and analyzing our market position, we use the processors who are the Heureka.cz operator; we can transfer information about purchased goods and your e-mail address for these purposes.

By creating an order, request, purchase, or service request, you also agree to the fulfillment of the rights and obligations arising from the Privacy Policy as well as the GDPR.